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FREE DELIVERY
On Malaysia Orders Over MYR 180
PRE-ORDER
Schedules & Updates
WORLDWIDE SHIPPING
See Details
Your Delivery Guide

Malaysia (Domestic)

Delivery Option : PosLaju Express

 

Ready Stock : Ship within 4 business day after payment 
Preorder Stock : Ship within 18 working days after the closing of your preorder batch 
Tracking Number Provided Signature Required Upon Receiving Parcel
Yes Yes

 

If you aren't available during the delivery of parcel, you can call PosLaju hotline at 1300-300-300 and request for a resend of your parcel at your convenient. This service is free of charge.

Note: Unclaimed parcel after 2 weeks will be channelled back to our warehouse. Additional postage fee will apply to redeliver parcel at this stage.

 

Delivery Cost

The cost of delivery is dependent upon the total weight of the item purchase and delivery method you choose. You can add items to your shopping cart to estimate the shipping fees before making payment.

 

When We deliver

For Ready Stock order, we aim to deliver orders within 4 working days after payment received. As for Pre-order item purchase, we will ship your order after receving from the supplier. You will normally receive your item within 18 working days after the closing date of your pre-order batch. Please refer to the Pre-Order Schedules & Updates for the latest update. Please note that sometimes during busy sale periods, deliveries may take longer. 

Sometimes festival periods or other busy periods, deliveries may take longer. Please contact us if you have not received your item within 5 working days after the tracking number has been informed. Please note that Saturday and Sunday are not classed as working days.

We make an effort to check and make sure that your item is in good condition before we pack & deliver. After which, we will not be liable for any loss or damage caused during delivery of goods. However, if you received a defect item, kindly contact us within 7 working days after receiving your parcel. 

 

Track Your Order

To track your parcel, use the tracking number we had provided you in the email. However, please allow at least 24 hours from receipt of the email before tracking your order, as POS MALAYSIA always delay in updating the tracking status. At times, your tracking number will only exist after you received your parcel.

Please click on the link provided to track your parcel : POSLAJU TRACK & TRACE

Still having trouble tracking your parcel? Contact us! We will check your order status and give you an update. Please allow at least 2 working days before querying your order.

 

Unclaimed Parcel

Additional charge is applicable to redeliver any unclaimed parcel. This fee will be charged base on the total weight of your parcel with an additional service fee of RM10 (domestic only) to redeliver the unclaimed parcel. 

 

 

International

We currently ship to selected countries and hence, please refer to below for details. Kindly contact us if your country is not listed below.

Delivery Options : UPS Express Saver & FedEx International Economy

Free Shipping : Registered Post

Country Transit time in working days
UPS FedEx 
Australia 2 - 4 -
Austria 3 - 4 -
Argentina 3 - 4 -
Belgium 3 - 4 -
Brazil 3 - 5 -
Bahrain 3 - 5 -
Canada - 2 - 4
China 2 - 3  -
Costa Rica 3 - 4 -
Denmark 2 - 4 -
Germany 2 - 3 
Hong Kong 2 - 3  -
Indonesia  2 - 3  -
India 3 - 4 -
Italy 3 - 4 -
Ireland 2 - 3  -
Japan 2 - 3  -
Jordan 3 - 4 -
Kenya 4 - 5 -
Kuwait 3 - 4 -
Luxembourg 3 - 4 -
Maxico - 2 - 3
Morocco 3 - 4 -
New Zealand 2 - 3 -
Netherlands 2 - 3  
Norway 3 - 4 -
Philippines  2 - 3 -
Portugal 3 - 4 -
Puerto - 3 - 5
Pakistan 3 - 4 -
Rico - 3 - 5
Russia 3 - 4
Singapore 1 - 2 -
Sri Lanka 3 - 4 -
Spain France 3 - 5 -
Sewden 2 - 3 -
Switzerland 2 - 3 -
Taiwan 3 - 4 -
Thailand 2 - 3 -
United Kingdom 2 - 4 -
U.S.A - 3 - 5
U.A.E 3 - 4 -
 Vietnam  2 - 3  -

 

Both delivery options provide tracking information on your parcel. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

 

Delivery Cost

The cost of delivery is dependent upon the total weight of the item purchase and delivery method you choose. You can add items to your shopping cart to estimate the shipping fees before making payment.

 

When We Deliver

For international order, if you have place a ready stock + pre-order in one bill, your ready stock item will be delivered only when your pre-order item arrives. We will ship out your item within 3 working days after we have received your item from the supplier. You will normally receive your item within 18 working days after the closing date of your pre-order batch. Please refer to the Pre-Order Schedules & Updates for the latest update. 

We make an effort to check and make sure that your item is in good condition before we pack & deliver. After which, we will not be liable for any loss or damage caused during delivery of goods. However, if you received a defect item, kindly contact us within 7 working days after receiving your parcel.

 

IMPORTANT

Customers outside Malaysia will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

Track Your Order

To track your parcel, use the tracking number we had provided you in the email. However, please allow 48 hours from receipt of the email before tracking your order.  

Please click on the link provided to track your parcel base on the delivery method you chose :  UPS & FedEx 

Still having trouble tracking your parcel? Contact us! We will check your order status and give you an update. Please allow at least 2 working days before querying your order.

 

 


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